E-bike whisperers standing by to help

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If you Have Any Part Numbers or Links, Feel Free to Provide them.
Parts can vary from year to year and sometimes more often in light of supply chain issues. We will request that you include an image of the part as to expedite your request. If you don't have it now you can reply to our email with an image as to ensure we get the right part.
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    Was the Bike purchased at Propel?(Required)
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    At this time due to limited capacity, our policy is we only service ebike that have been purchased through Propel. If your bike was not purchased through Propel you can still reach out to us and we will do our best to give any input we can provide.

    Whatever service needs arise, we take care of our customers, no matter where you live. Please fill out the form so we can jump into high gear on a solution.

    Please fill out the form to schedule service with one of our technicians.

    +1 718-643-4542 for Brooklyn, NY Repairs & east coast remote support.

    [email protected]

    Our Customers Get Highest Priority
    If you did not purchase your e-bike with us, you can still fill this out and we will do our best to help, but we can’t make any promises. We have to give priority to our customers.

    Note For Local Customers
    Please get in touch with us before bringing in your e-bike. It often takes longer for us to service your e-bike if we are unable to plan for your arrival (i.e. ordering parts, scheduling our techs).

    Bosch Regional Service Center
    Bosch has designated us as their regional expert service center. No other manufacturers have such a designation, but we bet it would be us if they did! Our techs are skilled to work on all the major motor systems and other components.

    Service Menu
    Want to learn more about the available services at Propel? Check out our Service Menu.