All electric bikes arrive at our shops to be fully assembled, test ridden, and passed through a 36-point Quality Control Inspection. Once your eBike is ready to be shipped, we’ll provide you with an estimated time of arrival, the carrier information and tracking details.
It’s important to note, your eBike will arrive 70% to 90% assembled depending on the make and model. Once you receive the eBike, a small amount of at-home assembly will be required. We’ll provide you with a list of the specific tools you’ll need to complete your build, as well as some helpful videos and links to guide you through the process.
And if you need additional assistance, please don’t hesitate to Contact Us.
If you’d like to learn more about our shipping process, take a look at the FAQs below:
Do you ship anywhere in the U.S.?
Oftentimes manufacturers restrict dealers to selling and delivering eBikes within a specified radius of their physical location. Provided this is not the case with the eBike you choose, then yes, we are able to ship it anywhere in the contiguous United States, meaning to all the lower 48 states, excluding the following states and territories: Hawaii, Alaska, Virgin Islands, Puerto Rico, American Samoa, Guam, Northern Mariana Islands.
Do you ship outside of the U.S.?
We do not ship eBikes outside of the U.S. because we can’t predict how customs will treat the shipment. You should also be aware that the eBikes we sell have motor systems specified for the U.S., so you may have difficulty getting the eBike serviced abroad. If you still want to place your order, we recommend working with a freight forwarder in the U.S. You can have the eBike delivered to the freight forwarder’s U.S. address and make arrangements with them for delivery to your country. Propel does not work with or have a recommendation for any particular freight forwarder.
How much does shipping my eBike cost?
While the actual cost of shipping varies greatly depending on the distance and method, we keep our shipping charges simple, we recommend you adding a bike to your cart to see specifics, but our prices range between $100-$500 depending on the type of bike, location and type of service. All our bikes are built and go through an extensive QC process before they are handed off to you.
When will I receive my eBike?
If you have already purchased your eBike, you can check the status of your order through your Propel account or you can ask our customer support team. If you’re considering an eBike and wondering about the lead time, please contact us to receive an estimate for availability and delivery.
When you place an order for an eBike that’s in stock, the eBike is entered into our “build queue.” We will assemble it when it reaches the top of the queue. After that, we will quality and safety check it before we ship it or have it ready for you to pick up. Please keep in mind, the time it takes for your order to move through our fulfillment process can vary depending on the number of eBikes in our build queue.
What are my shipping and/or pickup options?
We offer three options:
Option #1: Pick up the eBike from our Brooklyn, Delaware or Long Beach location (free!)
Option #2: Have the eBike delivered to you 90% assembled
(You can see exactly what assembly is required in the question below. Rest assured, in both cases it’s very simple.)
Option #3: Have the eBike delivered to you 100% Assembled (This is the only choice for shipping cargo eBikes.)
What assembly is involved with each shipping option?
90% Assembled: This shipping method is availablein the contiguous U.S. and is one of our premium shipping option for distant customers. We ship the eBike in a large, custom made box and the closest to being ready to ride this shipping method will allow.
You’ll just need to perform two main tasks when you receive the eBike:
Handlebars: We turn the handlebars sideways to fit the eBike into the box. You’ll need to rotate them to their rideable position and tighten the stem bolts.
Pedals: Before installing your pedals, remember there is a left and a right side. The left pedal is reverse threaded, meaning you’ll need to turn it to the left to tighten it instead of to the right. If you need help, check out this video. Tools required: 4, 5, 6mm Allen Key, 15mm Wrench.
Note: This should be all you need to do for most builds, but there may be some special circumstances where you need the help of a technician. Our technicians are available to support when you need it, just give us a call and we’ll be happy to help.
Cargo eBike Shipping (100% Assembled): For a flat rate we offer special shipping for cargo eBikes to ensure the safe arrival of your order. When possible, we contract with private carriers to wrap and hand deliver the eBike or, we’ll wrap the eBike and strap it on a custom-built pallet where the eBike will be delivered by freight.
If you have any questions about this shipping method, please feel free to reach out.
Local/Fully Assembled: For customers located nearby one of our shops, we do our best to deliver the eBike to you in person. Depending on your availability and where you’re located, we’ll either work with a contractor to deliver the eBike fully assembled, or we’ll deliver it ourselves for a flat rate or a driving charge by-the-minute depending on how far away from the shop you’re located.
If you’d like to learn more about any of our eBike shipping options, please don’t hesitate to reach out!
Riese & Muller Shipping Restrictions
Although we would love to assist all of our customers with the purchase of a Reise & Müller eBike, our dealer agreement prohibits us from shipping eBikes where there is a dealer within 100 miles of the customer. Customers are allowed to pick up eBikes from our store no matter where they are, but we are unable to ship it if they are within 100 miles of another dealer. To find the dealer nearest you, we recommend visiting the Riese & Müller dealer locator here.