Our service menu spans a diverse range of offerings, covering our most frequently requested eBike services. However, it’s important to note that this list is far from exhaustive. Should you require a service that isn’t currently featured on our menu or if you have any questions, don’t hesitate to reach out. We’re here to cater to your specific needs and ensure your eBike receives the attention and care it deserves. Your satisfaction is our priority.
| | Labor Rate* | Propel Member Rate** |
Standard Labor Rate | $135/hour* | $110/hour** |
Let’s take a closer look at our Service Menu
Tune-Ups
Basic (Class 1) Tuneup $200* $162.96**
A light service for bikes in new or almost-new condition. Does not include cleaning, overhauls, or service requiring disassembly. (Est. 500-1000mi intervals)
Includes:
- Full inspection and bolt torque check
- Brake caliper and lever adjustments
- Derailleur adjustments
- Bosch system updates
- Headset adjustments
- Labor for installation of grips, pedals, saddle
Does not include:
- Wheel truing
- Brake bleeds
- Labor for installation of brake pads and drivetrain parts
- Hub or bottom bracket adjustments and overhauls
- Replacing or diagnosing electrical system components
- Installation of accessories
- Custom fabrications and retrofits
Standard (Class 2) Tuneup $365* $297.91**
For bikes that have seen considerable use (est. 1200-3000mi intervals or 6-12 months depending on use)
Includes:
- Full inspection and bolt torque check
- Brake caliper and lever adjustments, including pad resurfacing, topping off brake fluid and/or brake burping, and labor for installing new brake pads
- Derailleur adjustments, including labor for installing basic drivetrain components (shift cables, chain, cassette, cogs, chainrings, crank arms)
- Minor wheel truing
- Headset, hub and bottom bracket adjustments (but not overhauls or service requiring disassembly of those bearing systems)
- Labor for installation of grips, pedals, saddle, tire, wheels, brake levers
Does not include:
- Major wheel truing
- Major brake bleeds
- Bearing systems overhauls
- Electrical systems diagnosis and component replacements
- Detail cleaning beyond wiping the frame
- Installation of accessories
- Custom fabrications and retrofits
Major (Class 3) Tuneup $530* $431.85**
For bikes that are ridden heavily, and/or throughout the winter (est 2000-6000mi intervals or 6-18 months depending on use)
Includes:
- Full inspection and bolt torque check
- Brake caliper and lever adjustments, including pad resurfacing, topping off brake fluid, brake burping and/or bleeding, and labor for installing new brake pads, rotors, levers and calipers (but must charge extra for routing a new hose)
- Derailleur adjustments, labor for cleaning or installing drivetrain components (chain, cassette, cogs, chainrings, crank arms)
- Major wheel truing
- Headset adjustments (but not overhauls or replacements)
- Hub and bottom bracket adjustments and overhauls
- Labor for installation of grips, pedals, saddle, tire, wheels, brake levers
Surface cleaning
Does not include:
- Wheel building, rim or hub replacements
- Routing new brake lines
- Internal routing of electrical and shifting cables
- Headset and fork overhauls or replacements
- Electrical systems diagnosis and component replacements
- Detail cleaning
- Installation of accessories
- Custom fabrications and retrofits
*+ the cost of parts when needed (est. $60+ )
*+ the cost of parts when needed (est. $60+ )
A La Carte Services
Tubes and Tires (flat fixes, tire changes, tubeless, etc)
| Service | Standard Price* | Propel Member Price** |
|---|---|---|
| Flat Fix *price varies (Front & Rear wheel, external derailleur, internal gear/hub motor) | $35-$60 (plus parts) | $30.37-$51.67 |
| Tubeless setup (with compatible components, includes sealant, but not the tire, valve or rim tape) | $102 per wheel (plus parts) | $83.11 |
| Tannus setup | $68 per wheel (plus parts) | $55.41 |
| Add sealant to tubeless wheels | $20 per wheel (for parts and labor) | $16.30 |
Wheels (hub adjustments, wheel true, wheel builds, etc)
| Service | Price* | Propel Member Price** |
|---|---|---|
| Hub Adjust (Front) | $34 | $27.70 |
| Hub Adjust (Rear) | $47 | $38.30 |
| Hub Overhaul (Front) | $68 | $55.41 |
| Hub Overhaul (Rear, Cassette) | $102 | $83.11 |
| Freehub or Axle Replacement | $102 | $83.11 |
| Wheel True (Minor) | $34 | $27.70 |
| Wheel True (Major) | $68 | $55.41 |
Brakes (brake adjust, brake pads, brake bleeds, etc)
| Service | Price |
|---|---|
| Quick caliper or lever adjustment | $25 |
| Brake pad install (includes brake adjustment and fluid “burp”) | $50 |
| Rotor Install | +$25 to brake pad install |
| Full bleed service (includes brake pad and rotor installation) | $100 |
| Full bleed service and installing new hose, caliper and/or lever | $100/hr |
Drivetrain (derailleur adjustment, cable install, drivetrain replacement)
| Service | Price |
|---|---|
| Chain Clean and Lube | $20 |
| Derailleur adjustment | $25 |
| Derailleur hanger alignment (not including adjustment) | +$10 |
| Cable install (not including adjustment) | +$10 |
| Cable housing install on internally routed frames | $10 – $100 |
| Chain install | $25 |
| Upcharge if removing cranks or chain guard/case | +$25 |
| Cassette install | $25 |
| Chainring install | $25 |
| Tightening/checking bolt torque on motor mounts (Gen 2) | $50 |
| Replace electrical cable (no soldering required) | $100/hr |
| Rohloff Oil Change | $50 |
| Overhaul Enviolo external components | $50 |
Headset, Fork, Stem and Handlebar (install handlebars, fork overhaul, headset adjust, etc)
| Service | Price |
|---|---|
| Install handlebar | $50 |
| Cut handlebars | $25 |
| Install stem | $40 |
| Adjust headset | $20-$40 |
| Overhaul or replace headset | $100-$200 |
| Overhaul fork (clean, replace seals, lubricate internals) | $100/hr |
| Install fork (includes cutting steerer and setting race) | $150-$200 |
| Cut steerer tube and set fork race (bare fork) | $50 |
Crank and Bottom Bracket (crank arm, adjust bottom bracket, etc)
| Service | Price |
|---|---|
| Install single crank arm | $25 |
| Adjust bottom bracket | $25 |
| Replace bottom bracket | $50 |
Accessory and small parts installation (install pedals, saddle, grips, locks, fenders, lights and more)
| Service | Price |
|---|---|
| Wrap bars with grip tape | $20 |
| Pedals install | $10 |
| Grips install | $10 |
| Saddle install | $10 |
| Install keyed alike lock | $10-$25 |
| Install front or rear carrier | Price varies based on carrier and bike model |
| Install fender, front or rear only | $50 |
| Install fender set | $100 |
| Install headlight or taillight | $100/hr |
Rohloff Speedhub Service (oil change, driver replacement, etc)
| Service | Time | Price |
|---|---|---|
| Rohloff Oil change | 30 minutes | $50 |
| Driver/“Impeller” replacement/conversion | Approx. 1 hour | $100 |
Note: most Speedhub services for remote customers will require $75 shipping to transport the wheel to and from Propel.
eBike Diagnostics & Warranty
| Service | Price |
|---|---|
| Shop Labor Rate | $100/hr |
| Diagnostics (both mechanical and electrical) | $100/hr |
| Warranty Processing Fee (no diagnosis) | $50 flat |
| Bosch system update | $35 |
Note: warranty processing and diagnostics are offered at no charge to Propel customers. Service levels differ slightly for remote customers.
Special Policies
Forgotten Bike Storage Fee Policy
Running our business requires quite a bit of overhead costs in order to rent retail and storage space. As a result, we must charge a storage fee for unattended bikes whose work is complete.
To ensure fairness, we will attempt to contact you for pickup once and then again via Phone and Email if the first attempt is not responded to. After 3 attempts to contact the customer for pickup, we will begin to charge a storage fee calculated at $10/day. We will notify you of this fee when we contact you to coordinate pickup.
Exceptions will be made for customers who inform us ahead of time that they will not be available at certain dates to pick the bike up.
Exceptions will also be made for customers whose Work orders are heavily delayed due to reasons beyond the customer’s control. For our purposes, heavily delayed is defined as a Work order that takes more than 1 month to complete.
Questions about Our Services or Want to Schedule Service?
Click the link below to request service and we’ll be happy to assist you.
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