Questions? Want to test ride? 718.643.4542 or

Questions? Want to test ride? 718.643.4542 or

Proudly located in Brooklyn! Changing the way we move since 2011

Return Policy

When ordering online, there is always a concern as to what happens when a return is needed. We totally understand and we hope to address your concerns fully below. It is our goal to provide you with 100% satisfaction so that you and your friends will continue to shop with us. In order to receive a refund or exchange, your item must be in new and un-opened condition, and we ask that you email us at If you have any questions or concerns, you can always call us at 718-643-4542.

You must have Return Authorization before returning. Items without authorization will not be accepted. Items in other than new and un-opened condition will not be eligible for our regular return policy, but we may choose to accept them at a reduced rate, so please let us know if your item is in this category.  Special orders are not returnable.

Other things to note about your return or exchange: You are responsible to pay delivery and return shipping costs. You can use a carrier of your choice, or we can assist you if necessary.

Please let us know if you have any questions or concerns.

– Propel Team