We are here for you!

Now that your electric bike is ready to ride, we’re so excited to see you log many happy miles! But don’t forget, eBikes do require service from time to time. Within the first 60 days or 200 miles (or 100 miles on cargo bikes), we recommend making an appointment for your first tune-up (free of charge) at one of our locations: Schedule an appoitment

ASSEMBLY FAQ

Once you receive your eBike, if you see a few miles on your display that’s a good thing. Know that we’ve thoroughly tested it on the stand, as well as taken it on multiple test rides ourselves. Those are miles ridden to ensure your safety, that your eBike will perform as expected, and that you’re given a quality riding experience from the get-go.

Tools needed for assembly by Brand

We recommend acquiring a Topeak ratchet rocket (which includes 2, 2.5, 3, 4, 5, and 6mm Allen keys, and more) as a all purpose portable tool that you can assemble your bike with mostly and perform emergancy service roadside.

For general maintanance and service it is a good idea to have a set of Metric Allen keys, Torx bits, and a Metric wrench set. All of these tools can be purchased at your local hardware store or online. We Recomend Park Tools which are the premiere tool maker for Bicycles, but most any brand will do.

To Install Pedals you will generally need a 8mm Allen wrench or 15mm Wrench

Delite / Superdelite / Charger3 / Charger3 Mixte / Supercharger /  Multicharger / Multicharger Mixte / Homage / Nevo

To straighten handlebars: Use the T-25 torx key to loosen two stem bolts, adjust handlebars to your desired position, then tighten each T-25 torx bolt.

Seatpost collar: Use either the 4mm or 5 mm Allen key to loosen the collar bolt, then adjust seatpost height to your desired position, then tighten.

Pedal installation: Use either a 6 mm Allen key or 8mm Allen key to install pedals from the inside of the crank arm, or a 15 mm pedal wrench to install from the outside of the crank arm.

Roadster & Roadster Mixte

To straighten handlebars: Use the 6mm Allen key to loosen the stem bolt, adjust handlebar to your liking, then tighten.

To adjust seat height: Use the 5mm Allen key to loosen the seatpost collar, then raise or lower your seatpost to your desired height, then tighten.

Pedal installation: Use either the 6mm Allen key to install pedals from the inside of the crank arm or a 15mm pedal wrench to install using the outside of the crank arm.

Madeo T10+ / Madeo T10 / Madeo T9 

To straighten handlebars: Two stem bolts will need to be loosened using a 5mm Allen key. Loosen the bolts, adjust the handlebars, then tighten.

To adjust seat height: You will need a 5mm Allen key to loosen the seatpost collar.

  • IMPORTANT: If you’re standing behind the bike looking at the collar, it’ll be the right side that needs adjusting. The left side is fixed in place and you can damage the collar if you attempt to adjust from that side.

Pedal installation: To install the pedals, you’ll need either a 6mm Allen key to use from the inside of the crank arm or a 15mm pedal wrench to use from outside of the crank arm.

Ultimate C380+ / Ultimate C380 / Ultimate C8 / Ultimate T10 / Ultimate T10+

To straighten handlebars: Use the 5mm Allen key to loosen one stem bolt, adjust handlebar to your desired position, then tighten into place.

To adjust seat height: Use the same 5 mm Allen key to loosen the collar, adjust seat post to desired height, then tighten.

  • IMPORTANT:  If you’re standing behind the bike looking at the collar, it’ll be the right side that needs adjusting. The left side is fixed in place and you can damage the collar if you attempt to adjust from that side. 

Pedal installation: The pedals will need either a 6mm Allen key from the inside of the crank arm or a 15mm pedal wrench from the outside of the crank arm.

RemiDemi

To straighten handlebars: You will need to loosen two stem bolts using the 4mm Allen key. Once loosened, adjust the bars to your desired position, then tighten into place.

To adjust seat height: The seatpost clamp requires a 4mm Allen Key.

Pedal installation: You can use either the 6mm Allen key to tighten pedals onto the crank arm from the inside, or a 15mm pedal wrench to install them from the outside of the crank arm.

Boost E 10D / eScout 10D / eJoy 

To straighten handlebar: Two stem bolts will need to be loosened with the 5mm Allen key. Once loosened, straighten the handlebar, then tighten each 5mm Allen bolt.

To adjust seat height: The seatpost clamp requires a 4mm Allen key.  

Pedal installation: To install each pedal, you can use the 6mm Allen key to tighten the pedal from the inside of the crank arm, or a 15mm pedal wrench to install each pedal from the outside of their corresponding crank arms.

How do I install the pedals?

First things first, find the “R” and “L” located on each of the pedal’s spindles and place each pedal on the corresponding side of your eBike. Apply a small amount of bike grease to the threads on each spindle.

Next, insert each pedal straight into the hole on each crank arm, rotating the spindle until the pedal fits into place. Next, take your 6mm Allen key or 15mm pedal wrench and tighten each pedal.

IMPORTANT: The Right pedal will screw in and tighten just like normal, but the Left pedal is a little different. The Left pedal has a left-hand thread, meaning to tighten it you turn it counter-clockwise. The reason for this? So your pedal doesn’t come loose while you’re riding.

How do I put on my handlebars?

Depending on which bike you’ve purchased, generally you’ll need to loosen one, or possibly two, stem bolts before you can move your handlebars into place. Once you have your handlebars set how you’d like, go ahead and tighten those stem bolts, but not so tight that you run the risk of stripping them.

Generally stem bolts require a 4 to 5mm Allen key, while some Riese & Muller models require a T-25 torx key.

See “Recommended tools do I need to complete assembly?” for more details.

When do I need to service my eBike?

Whether you’re coming in for your first free tune-up or a full service check-up (after 2,000 miles), at Propel, we’ve got you covered. Check out our Service Page for more information on when to bring your eBike in.

If I don’t live near a Propel store, how do I choose a shop to work with?

More often than not, our selection of eBikes require the same type of maintenance as a regular bike. If you’re unsure how to select a shop to work with, we recommend visiting a Trek dealer for any Bosch-related issues as well as eBike maintenance. The mechanics there are well-versed with the Bosch eBike System.

Or, you can use this handy map to search for the closest Bosch eBike dealer.

But first, give us a call! Depending on your comfort level, we can walk you through any problems or adjustments over the phone or through Facetime. Many of our customers are remote, and we have processes in place to support you, no matter where you live. Check out our Support page for more information, and to make an appointment.

Service Form