If you have inquires about shipping, chances are you’ve witnessed Propel’s exceptional customer service. We would like it known that our quality customer service continues well after your purchase is made. We understand that you wish to receive your order as quickly and simply as possible, and it is our duty to make that happen. If you do not find an answer to your inquiry below, please feel free to reach out to us: [email protected].
USA Shipping Rates
Propel offers freight shipping on all bikes. Freight shipping allows us to ship your bike fully assembled and without damage. We currently offer $150 freight shipping on all bikes available for shipping. For smaller packages, orders under $100 cost $7.95 for shipping. For smaller packages of orders over $100, your order ships free. If you have questions about shipping methods, please contact us: [email protected].
Currently we are offering free shipping for the month of December.
The shipping rates posted for our products reflect the cost of shipping products shipped within the contiguous U.S.
For shipping rates outside of the contiguous USA please contact us: [email protected].
Next-Day Air and Two-Day Air is available on a majority of products. Batteries cannot be shipped through Air shipping.
*For International Shipping Rates, please see below for our International Shipping Policy or contact us at [email protected].
Tracking Your Order
Most of the time, once you are charged for your order you will receive an automated e-mail with tracking information, account information, and a receipt of purchase. A link to track your order will be included in your confirmation e-mail.
Tracking is sometimes unavailable immediately preceding the shipping date. Generally, this is true for freight deliveries as a scheduled time to deliver is usually protocol.
Unfortunately, we cannot offer accurate tracking information until the order is complete. For an estimated date of delivery, please contact us before submitting your order.
Due to manufacturer and international postal restrictions, a large amount of our products cannot be shipped internationally. However, international shipping is available on select products with possible additional surcharges.
Lithium battery shipments require special packaging and labeling.
Sales on international shipments are always final. We do not accept returns or exchanges for products shipped outside of the USA.
We ask that you contact us for more specific information regarding our international shipping policy: [email protected].
We do our very best to make sure you receive your order in a timely manner. Most orders are shipped within 24-48 hours and are received within 2-7 business days of purchase. Some orders may take longer due to manufacturer backlog. If you need your order in less than 7 days, please contact us and we will take all necessary measures to make sure that you are 100% satisfied with your product and the arrival of your product.
*Some carrier services do require a scheduled shipping time. In this case, the freight carrier will contact you (usually within 24 hours) and schedule a time to deliver your order.